Help Center
Exchanges, refunds, warranty claims, and sponsorship prize-table swaps all start at our customer service portal. Exchanges and refunds need the belt in original condition; warranty claims have no time limit.
For an exchange or refund, ship the belt back first, then submit your request with the tracking number. Once the carrier scans your return, we take it from there.
Start a request
Each request needs your order number and the email you used at checkout, except sponsorship swaps, which have no order number. Can't find your order number? It's in the subject line of your order confirmation email, or sign in with your email to see your orders. Not sure which email you used? Contact us with your name and shipping address and we'll find it. Open "How it works" under any option for the details.
Size, color, or style
Ship the belt back, then enter your order number, email, and return tracking number at the portal. Once the carrier scans your return, we email you a one-time code for 100% off one replacement belt and standard US shipping. Place a new order with it and choose the size, color, or style you want.
Return your belt for your money back
Ship the belt back, then enter your order number, email, and return tracking number at the portal. Once the carrier scans your return, we approve the refund and send it to your original payment method. Refunds cover the items you return; original shipping charges aren't typically refunded. Your bank may take a few business days to post it.
Something broke or arrived damaged
Warranty is separate from returns and has no time limit. Tell us what happened and add 1–4 photos. Don't ship the belt back. We look at every claim ourselves and email you the outcome. If it's approved, we email you a code for a replacement belt.
This covers a belt that arrives damaged or defective as well as a defect or damage outside normal wear later on. Defects on Blem items are covered too.
A prize-table belt in a different size or model
Won a belt off a match prize table and need a different size or model? There's no order number. Give us your name, the match, and what you received. Ship the belt back and enter the tracking number. Once we approve the swap and the carrier scans your return, we email you a one-time code to place a new order for the belt you need.
Policy summary
| Policy item | Details |
|---|---|
| Returns | Accepted on belts in original condition, free of visible wear or damage. Submit your request at the portal; we review every one and let you know by email. |
| Product condition | Original condition, free of visible wear or damage. A light try-on is fine. |
| Blem products | Final sale. Cosmetic flaws, disclosed defects, color, buckle, and inventory may vary by listing. A defect unrelated to the disclosed Blem terms goes through warranty. |
| Velcro Inner Belt | Standard Velcro Inner Belt listings follow the standard return policy; Blem Velcro listings carry Blem final-sale terms. |
| Exchanges | Start at the portal. Ship the belt back and enter your tracking number. Once the carrier scans your return, we email a one-time code for 100% off one replacement belt and standard US shipping. |
| Refunds | Start at the portal. Ship the belt back and enter your tracking number. Once the carrier scans your return, we approve the refund and send it to your original payment method. |
| Return shipping | You pay return shipping. Original shipping charges aren't typically refunded. |
| Warranty | No time limit and nothing to ship back. Describe what happened and add 1–4 photos at the portal. We look at every claim ourselves. |
| Return address | Hunter Constantine, 12112 N. Rancho Vistoso Blvd #150-224, Oro Valley, AZ 85755. Include a note with your order number. |
Exchanges and refunds
Your belt must be in original condition, free of visible wear or damage. If you're not sure it qualifies, submit the request anyway and we'll review it.
Products marked Blem are final sale. A defect on a Blem belt goes through warranty instead.
Pack the belt securely and include a note with your order number. If you are returning more than one item, list each one.
Ship the belt to:
You pay return shipping. Keep your receipt: you need the tracking number for the next step.
Choose Exchange or Refund at the portal and enter your order number, the email on the order, and the return tracking number.
We confirm your request by email. Once the carrier scans your return, an exchange gets its replacement code by email, and a refund goes to us for approval and then back to your original payment method. Your bank may take a few business days to post it.
Blem product terms
Blem products are discounted cosmetic seconds, returned items, or products with a disclosed issue. Because of disclosed cosmetic flaws, disclosed defects, random color, random buckle, or limited inventory, they are not eligible for exchange or refund.
If a Blem product arrives with an issue unrelated to the disclosed Blem terms, file a warranty claim with photos.
Still need help?
Reply to the confirmation email we sent you. For anything else, contact us with your order number.
Contact support
Storefronts across the country carry the Constantine belt.